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POSTAGE AND DELIVERY

There is a flat rate of $6.95 for all orders that does not contain bulky items, to anywhere in Australia.

Orders that contain bulky items will incur a $30 shipping fee to anywhere in Australia

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

We deliver via Australia Post and other delivery couriers. Large bulky items will have an authority to leave. If no one is available to sign upon delivery at your nominated delivery

address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office.

Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of PetObsessed or Australia Post.

The cost of shipping on orders under $99 will reflect the weight and size of the products being sent. This cost will be displayed in your checkout page prior to payment.

PetObsessed looks to dispatch all orders within 24 hours.

ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS:

Postage charges may vary depending on the weight and size of your order. For bulky orders, our customer service team may contact you to re-quote the delivery charges based on

where you live and the size of the order. This is extremely rare but may happen depending on delivery charges to PetObsessed.

PetObsessed do not make any profit on delivery.

WE POST OVERSEAS!

Please email [email protected], if checkout will not allow PetObsessed to deliver to your address - our customer service team will try to find a solution.

No PO Boxes

Please do not provide a PO Box address for deliveries. If you do, one of our team will be in touch for you to provide either a business or residential address

IMPORTANT INFORMATION

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible,

however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor

settings. Offers are available until stocks sell out.

Please allow an extra business day for delivery during the following Australian public holidays:


2017

    • Sunday 1st January – New Year's Day
    • Monday 2nd January – New Year's Holiday (in Lieu)
    • Thursday 26th January – Australia Day
    • Monday 6th March – Labour Day (WA only)
    • Monday 13th March – Adelaide Cup (SA only)
    • Monday 13th March – Canberra Day (ACT only)
    • Monday 13th March – Labour Day (VIC, TAS only)
    • Friday 14th April – Good Friday
    • Saturday 15th April – Easter Saturday
    • Sunday 16th April – Easter Sunday (ACT, NSW)
    • Monday 17th April – Easter Monday
    • Tuesday 25th April – Anzac Day
    • Monday 1st May – Labour Day* (NT & QLD only)
    • Monday 5th June – Western Australia Day (WA only)
    • Monday 12th June – Queen's Birthday (ACT, NSW, SA, TAS, VIC)
    • Monday 25th September – Queen's Birthday ( WA only)
    • Monday 2nd October – Queen's Birthday (QLD only)
    • Monday 2nd October – Labour Day (ACT, NSW, SA)
    • Tuesday 7th November – Melbourne Cup Day (VIC only)
    • Monday 25th December – Christmas Day
    • Tuesday 26th December – Boxing Day

WE RESERVE THE RIGHT:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock
  • To take reasonable steps to verify that the order and credit details are correct.

If you have any questions please email: [email protected]